Client Overview
Our client is a fast-growing, innovative production and editing house specialising in high-end video production, post-production editing, and rendering-intensive projects. With a core team of 40 that can expand to 150 during busy production cycles, they needed IT infrastructure that could keep pace with their creative ambitions. Their technical environment includes high-performance render farms, massive data storage requirements, and a remote workforce leveraging Teradici to maintain peak performance.
The Challenges
As the company scaled, several critical challenges emerged:
- Data Management at Scale: With terabytes of data generated daily from simultaneous editing and animation projects, their existing data management solutions were buckling under the pressure, risking data loss and inefficient backups.
- Maintaining Uptime and Performance: The company’s render farms needed to operate around the clock to meet tight project deadlines. Any downtime meant delays, missed deadlines, and increased costs.
- Remote Work Support: Their creative team needed the flexibility to work from anywhere with seamless remote access to their powerful editing systems, without compromising performance or security.
- Backup and Recovery: Ensuring rapid recovery of massive video files and complex projects in case of failure was mission-critical to keeping projects on track.
- Day-to-Day Technical Support: With a growing production team, their helpdesk was overwhelmed by technical issues, leading to longer resolution times and decreasing team productivity. A more responsive, production-focused support system was essential.
Our Solution
Dasuni delivered a tailored IT support and infrastructure solution designed to address these unique challenges:
- Robust Data Protection and Management: We implemented a scalable, automated backup system with regular incremental backups, minimising data loss. A high-availability architecture ensured continuous uptime, keeping render farms running smoothly even during hardware failures.
- Maximised Uptime: With 24/7 monitoring and proactive maintenance, we ensured peak performance for the render farms. Our system detected issues early, preventing downtime and meeting deadlines.
- Scalable Storage and Backup: We deployed a hybrid storage solution combining high-speed on-premises storage with secure cloud options. Automated backups enabled rapid recovery, while tiered storage optimised access speeds for frequently used files.
- Seamless Remote Work via Teradici: We implemented Teradici PCoIP technology, enabling secure and responsive remote access to workstations. This solution supported high-performance levels for video projects, ensuring smooth collaboration across remote teams.
- Enhanced User Support: We revamped the helpdesk with a dedicated support team familiar with the client’s workflows and software, such as Avid, Houdini, Nuke, and Autodesk Maya. A prioritised ticketing system and regular staff training minimised technical disruptions, allowing the team to focus on creative work.
The Results
Our solution provided the client with:
- Increased Uptime: Continuous monitoring and proactive maintenance led to a dramatic reduction in downtime, increasing productivity and ensuring projects were delivered on time.
- Superior Data Protection: With automated backups and rapid recovery solutions in place, the risk of data loss was virtually eliminated, giving the client peace of mind during high-pressure projects.
- Efficient Remote Working: The Teradici implementation allowed staff to work from anywhere without sacrificing performance, facilitating collaboration and boosting overall flexibility.
- Scalable Infrastructure: As the client’s business continued to grow, the infrastructure scaled with them, removing any concerns about storage limitations or system performance.
- Improved Technical Support: The revamped support system delivered faster resolution times and higher user satisfaction, allowing the production team to focus on their work rather than IT issues.
Conclusion
By addressing the specific IT challenges faced by production and animation companies, Dasuni helped this client streamline their operations, improve uptime, and ensure data protection — all while supporting the flexibility of remote work. Our scalable solutions allow them to focus on delivering cutting-edge creative projects, without being hindered by technical issues.
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