Enabling Remote Work For A Marketing Agency

Client Overview

A dynamic marketing agency with 45 employees spread across various locations, specialising in creative campaigns, digital marketing, and brand strategy for high-profile clients. As the agency continued to grow, so did its need for flexible, efficient collaboration between remote teams. With staff often working from home, on client sites, or while traveling, the agency required a secure, scalable IT infrastructure that would allow seamless remote work while ensuring data security and maintaining productivity.

The Challenges

  • Fragmented Collaboration Tools: The agency was using multiple, disconnected tools for file sharing, communication, and project management, leading to inefficiencies and fragmented workflows.
  • Security Risks: Remote work introduced concerns about data security, particularly with sensitive client information and intellectual property being accessed from different locations and devices.
  • Lack of Centralised Management: Without a unified system, managing employee access to files and applications remotely was difficult, leading to potential data control issues.
  • Inconsistent Communication: Remote teams often struggled with inconsistent communication channels, leading to delays in project delivery and misalignment between departments.

Our Solution

  • Cloud-Based Collaboration Tools: Dasuni undertook an in-depth analysis of the current workflows and tools used by employees. By effectively understanding their needs, Dasuni successfully recreated the desired functionalities within the Microsoft 365 Cloud environment. This initiative led to substantial improvements in daily operations, enabling all employees to access a centralised file server in the cloud, a unified communication system utilising Microsoft Teams, and other integrated apps that share the same database and allow for better day-to-day collaboration.
  • Secure Remote Access: Dasuni set up a Virtual Private Network (VPN) integrated with Microsoft Cloud to streamline the login process. Employees can now use their mailboxes to connect to the VPN, enabling secure access to the agency’s internal systems from any location while protecting sensitive client data from potential cyber threats.

  • Unified Communication Platform: Microsoft Teams became the central hub for communication, allowing team members to collaborate through chat, video calls, and document sharing in a secure and organised manner.
  • Mobile Device Management (MDM): To protect the agency’s data on mobile devices, Dasuni implemented an MDM solution to enforce security policies, such as multi-factor authentication, remote wipe capabilities for lost or stolen devices, and restricting installations to only those applications that are approved.
  • Proactive IT Support: Dasuni provided ongoing IT support, promptly addressing any technical issues encountered by employees to minimise disruptions to project workflows. Also maintained constant surveillance of the IT infrastructure to identify and block potential cybersecurity threats, ensuring a secure IT environment.

The Results

  • Enhanced Collaboration: With Microsoft Teams and SharePoint, the agency’s remote teams were able to collaborate seamlessly in real-time, improving project coordination and reducing delays in client deliverables.
  • Improved Security: The implementation of a VPN and MDM ensured that all remote work was carried out securely, protecting sensitive client information and the agency’s intellectual property from potential cyber threats.
  • Increased Productivity: By unifying communication and project management tools into a single platform, staff no longer faced the inefficiencies of switching between disconnected tools, resulting in faster decision-making and higher productivity.
  • Operational Flexibility: The cloud-based infrastructure allowed employees to work from any location without affecting access to important files or tools, providing the flexibility needed to accommodate a growing remote workforce.
  • Reduced Downtime: With proactive IT support, the agency experienced minimal disruptions, ensuring that their remote workforce could operate efficiently without technical bottlenecks.

Conclusion

Dasuni’s tailored remote work solution enabled the marketing agency to seamlessly transition to a fully operational remote work environment. By integrating cloud-based tools, ensuring secure access, and providing ongoing IT support, the agency enhanced productivity and collaboration, all while keeping sensitive data secure. This solution gave the agency the flexibility to scale its operations, manage distributed teams effectively, and maintain high-quality client services, regardless of where their employees were working.

Download PDF Version

crosschevron-down