Your IT Support needs to be more than insurance

IT Support isn't insurance

Increasing profits and lowering expenses are constant goals of businesses. Budget constraints often result in IT support budgets being reduced rather than rationalised.

Traditionally, IT support has been viewed as a sort of insurance, protecting your system only in the event of a malfunction. It is a common misconception among businesses that things rarely go wrong. It’s this attitude towards IT support that can do more harm than good for your business. There is a lot of value to be obtained from IT support for every business. If you want to get the most out of your IT operations, you need to invest in them consistently.


The importance of having an IT department

The primary purpose of IT departments is to address problems when they arise. You should not just rely on them for reactive support; there are many other things they can do for you.

Managing cyber security

Your IT department should play an important role in your cyber security. Keeping your company’s most sensitive assets protected is the responsibility of IT departments.

If your system is not protected, you could be putting customer or client information at risk. The reputation of your company would be damaged if your company suffered a cyber breach. Your information and reputation are protected by your IT department.


Network management

You can also entrust the IT support team with managing your networking connections. It is not uncommon for a simple setup of your network to result in connectivity problems that can have a negative effect on your business continuity if they are not addressed promptly. By investing in IT support, you can avoid potential financial and reputational losses.


Daily Maintenance and Storage

Performing daily maintenance is essential to keeping your data safe. Staying proactive and checking for weak points in network systems can prevent bigger disasters.

Companies generate more data as they grow. Your IT department ensures your storage solutions and hardware are compatible with your growing business. When cyber attacks occur, IT departments have disaster plans and are prepared to act smartly. Backup and recovery plans designed by them will help you recover from disasters.


Keeping your Operating Systems Up to Date

There is always an evolution in technology. Every year, a new big thing emerges. You need to be aware of all your options in order to keep up with your competitors. Updating your hardware and software is the responsibility of your IT department.

In order to keep your operating systems up-to-date, IT departments stay on top of all trends and updates.

As you can see, IT support goes way beyond insurance.

Our next article will discuss outsourcing your IT support – what you should look for when considering a partner and why outsourcing is a good idea.



Effective Service Management is at the core of the Dasuni IT Services offering. We build strong relationships with our clients, which is the reason why all of our business has come through referrals. We take pride in offering the best and most flexible service that we can. We also take the time to really get to know our clients and provide them with a personalised service tailored to their specific requirements.

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